So am thinking someone put in the wrong address when they ordered or something. The tv and lights were on, car in the driveway. Within the U.S., FedEx also will assess this fee if the address is a P.O. I contact UPS again who says I need to contact the shipping store for more help. It's from a 737 area code. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. Luckily our local PO is really helpful when we have issues. Or there's something wrong with the address the shipper provided, or both. I tried looking this up but no dice. Cookies help us deliver our Services. Help with what exactly? I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. Looks like you're using new Reddit on an old browser. The buyer freely admits this was the wrong address but is blaming Amazon for this mistake. It is scheduled to be delivered tomorrow. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. Or, mail UPS a written request to: United Parcel Service. Once again, no contact. The idiot said it couldn't be done. Box 7247-0244. I won a pistol on Gunbroker and had it sent to my favorite dealer. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. I'd try to track it and see what happens and if your town is smaller … Philadelphia, PA 19170-0001. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … I tried looking on the UPS webpage, and it isn't much help. JwsMarket 2019-12-29 14:00:33 UTC #3. Hello - We shipped an order to the address specified via First Class Package. P.O. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. Reminded the idiot it's NOT Amazon's fault. @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. Select Shipment/Charge Detail. I haven't given up yet but holy hell this has ruined any trust I had in UPS. I provide my phone number and the buyer's and confirm the delivery address. Run it up the chain as hard as possible. Choose the Correct My Address button. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. About every 2 month (give or take a few days), UPS driver would show up for package pick up. It says UPS: Dear (OP), your order has shipped. I just had this issue. Every time I'd tell the driver I don't have pick up but this keeps happening for two years now. Customer has now emailed with a change of address request. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. Phone Menu Guide Open the link in a new window. I know that this can usually be done through UPS but is it possible with USPS? UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. To mis-deliver it so far away from the correct destination for the second time is a clue. By using our Services or clicking I agree, you agree to our use of cookies. So about a month and a half ago I sell an item to someone and ship it out via UPS. Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. 3. A couple of weeks later I call because they never contacted me at all. Couple days later and my package ships. If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. A couple of years ago I had the same thing happen with Amazon. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. Ask Our Virtual Assistant a Question They usually just leave packages in the bushes so that is not a mistake on their part. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. I have not had the courtesy of a reply. UPS thought it better to deliver it to the wrong address in the wrong town. Fixing an Incorrect Address. It’s not out for delivery yet just in transit. That seems to be their basic operating policy. box ZIP code. Package delivered to completely wrong address, city, & state. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. What now ? It is rare for me to be asked to sign for anything from UPS. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Keep calling the hotline persistently, ask for supervisors. If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. UPS ships around 16 million packages a day. I requested they use a different carrier rather than UPS. Find UPS Locations. Thank you They didn't even wait for the claim response, just shipped me a replacement. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". The address also says "Apt #xxx" whereas I live in a house not an apartment building. There's something weird going on with their address correction system for that address is my guess. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. The medium-sized … box number or P.O. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. Description. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). I don't ship UPS and I don't have any kind of pick up service scheduled. Is there anyway I can fix this? Enter your Tracking Number and go to the Tracking Details page. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. (He HAD to have heard me.) UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. I just resubmitted the same info and got my package the next day. Cookies help us deliver our Services. Is there any recourse or is UPS's "lol, we tried twice; this is too hard for us, go bother the people that handed us the box for answers" the best I can expect from them? That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. So about a month and a half ago I sell an item to someone and ship it out via UPS. There is a fee of $3.70 that requires payment before delivery. Select Dispute button. I am awaiting some shipments, unsure if they're being sent via UPS. A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. Address corrections happen to be a huge profit center for UPS and FedEx. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. UPS delivered my packages to the wrong house. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. I can see that the UPS driver has made two mistakes. 2. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. My address was correct on UPS site, by the way. Would like to accommodate customer but am unsure on how to proceed. Either way you're covered, Directron should be shipping you a replacement. Select the Tracking tab along the top of this page. 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. He delivered to the wrong address and he left the parcel simply in front of the house. MI01163900094880 I call UPS and they are telling me the tracking number should be 18 characters not 16! I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. Report Fraud. https://upsparcel.space. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. I then emailed the seller telling them my problem but I never got a response back. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. By using our Services, you agree to our use of cookies.Learn More. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. But the delivery man had made a mistake. It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. Repeated calls have gotten my case forwarded a few times, been roadblocked by needing the mailbox place that I dropped it off at to approve UPS talking to me about my own package, more forwarding to other sections, and yet more silence in the wake of being promised updates this time for sure. So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. The link prompts me to put in my email, credit card info, and my DOB. They found the right place based off of the street address. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? 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